KeyBank in Catskill, NY

For years now on many occasions this branch has not been even close to the professional branches that I have been to in upstate new york.about ready to close my account

Slow, unhelpful, and resentful service. No support, and their online is from hunger, worse now even than when they were 1st Niagara.

This was a relaxed, friendly neighborhood bank branch when it was with First Niagara. The staff actually knew many patrons by name or sight. They were always willing to take time to do a favor for a depositor. No more. The culture of Key Bank is like that of the crocodile--kill or be killed. On two consecutive visits, I have been upbraided, loudly humiliated by a sort-of-teller-jack-of-all-trades and a new-accounts manager because they did not like the identification I had been using at that very bank for more than a decade. When I asked the manager-ogre if I could have a printout of my account history for the previous month, the gorgon snapped at me as if I'd asked for her car keys and her firstborn. I'm getting out--before I need a key to do it.