KeyBank in Castleton, NY

Used their ATM for $4 fee. After that they would not make change since I did not bank there. They were rude.

I went to this bank yesterday to use the ATM machine. I used my SEFCU card. The ATM machine took my card and wouldn't give it back. The bank was closed, however there was a women in the bank. I hit the window to let her know that the machine took my card. She told me the machine was broke, yet they didn't put a sign on the ATM. She then told me I had to come back tomorrow and get my card. I called 9:00 this morning, KeyBank destroyed my SEFCU card because it wasn't from there bank. Staff is rude and have no idea what they are talking about. Terrible bank!

Excellent banking relationship. I have been with KeyBank for years for both my business and personal accounts. I find this branch, in particular, to be professional and helpful with my needs. I appreciate that they know who I am when I walk in, and that they return my calls promptly when I have an issue or question. It's old school banking with new tech and service. Kiera, Mitchell, and the whole staff is aces in my book!