KeyBank in Batavia, NY

People here ROCK!

I only give this a two star review because it's not the poor teller's faults. This Key Bank location is NEVER staffed correctly. Ever. At most, I ever saw was three tellers on, and that was when Key took over First Niagara. Veteran's day was just a few days ago, which this year it landed on a Friday. Naturally the banks were closed, which is fine. What isn't fine is when they opened up on Saturday, they didn't staff extra people. I don't know if it's just me, but I would think that if a holiday lands on a Friday, the day that a majority of your clients get paid, you would up the staff the very next day. To me that just seems a bit common sense. But no, I walked into the bank to see 2 tellers on, and 9 people in line. I just went "Screw this" and threw my check into the ATM. In the two minutes it took me to do that, four more people walked in. So 13 customers waiting in line with two tellers. Those poor workers!! All because some idiot who does staffing didn't think that the day after a Friday bank holiday was not going to be busy. Also: due to the fact that I deposited my check via ATM, now I have to wait longer for my funds to clear. Thanks Key Bank. Thanks.