Sunmark Federal Credit Union in Ballston Spa, NY

By far best credit union ever, understanding and always helpful, willing to work with you on anything in anyway to help you

I've never had a problem with this Branch. They tell you exactly how it is what you can afford and what you can't. They helped me when I had my identity stolen and gave me the names and numbers of the people I had to contact to get my life back on track after thieves decided to derail it. Hell they even gave me a account just so I can pay back my college student loan while my identity was stolen.. the staff are extremely friendly and I've never had a bad experience. I've been with this credit union for over 10 years and I plan to be a member for life. The only thing I would recommend for the credit union not the branch is to have a automated text or calling system that lets you know when your debit card has been shut off due to abnormal activity or account issues.. as previously mentioned the staff will go out of their way to help you in any situation that you have and you will get the best experience you've ever had..

Dealt with Prudence today at this branch to close my car refinance; she went above and beyond! The place is very clean and customer friendly, and all the staff (through out Sunmark) are very helpful.

Prudence is awesome. No complaints with her. I have it two stars for many reasons. I've used Sunmark for about 2 years now and I've had so many issues with. I haven't used my bank card in a year. Since I've stopped using my bank card I've been charged the over draft fee several times in the past 6 months. The most recent time was in January and the bank refused to put my account back to where it was. Had an issue today. I went in to cash a tax check, the teller I had this branch did nothing for me except not let me cash the check and then told there would be a 2 day hold on my money. Last year when it was tax time I didn't have this issue.