Very Very poor customer service... for as long as they have been in business you would think they have some type of system down... Sat and WAITED over 2 hours to be told that the paperwork I had was not the correct...
Rowan Sandoval | 2016-03-08 09:07:19
This was my first year with them.. waited a whole day and an half... and not to mention now .. i need to prove I worked in another state which i have the pay stubs to prove.. like.. wtf you guys gotta be sh*tting me! A waste of my time.. never had this problem before..only reason I went to them was i was in school and needed help on thanksgiving and Xmas. . But it's for sure my last time there!! Pissed me off!! A total fail.. I REGRET EVER THINKING OF GOING THERE!!!!!!!.. I pay my taxes my permanent state and the state i worked in....??? MY LAST YEAR TAX WAS DONE IN 15 MINS 5 MIN WAIT.. AND NO STATES HAD TO QUESTIONED ME... FOR YOUR INFO..WORST TAX DONE YET.. SAD TO SAY I COULD SAY MORE..HOPEFULLY THIS WILL HELP YOU make your decision..
Anna Antonio | 2016-05-19 20:13:54
This place is a total joke and a waste of time......they never ever answer their phones....the workers on the loan side are very rude. I am never filing my taxes here again. I suggest u do your own taxes with turbo tax or go elsewhere....the filing fees are also ridiculous.