North Jersey Federal CU in Totowa, NJ

So annoyed right now, I opened my account this morning only to get home to check my account and my member number is invalid. There is no costumer service after business hours, therefore I can not contact anyone to help me in this matter. I never did business with a bank that does not have a 24hr service to assist a person with their money that is being held by their institution. I just want to take my money out and never deal with them again.

The worst online banking ever! I have to change my password and "ID" to sign in everytime i log in...There are too many steps to get to this online banking. Seriously, it needs to be simple and fast like a NORMAL online bank account just put in your Email and password!

If you desire/looking for unethical, snubbing services and behavior. This bank and Matthew TRELLA esq. are the right place for you.

The worst customer service ever at this particular branch.. They treat you horribly and disrespectfully and give you a hard time over the most basic of transactions. They refuse to provide basic, standard banking services like depositing checks without giving any explanation especially if you are using shared branching. I've never had such a negative experience on multiple occasions in any other credit union I've belonged to or visited. They treat you like they are doing you a favor by serving you when you bring them your business. Take your money elsewhere.

They really improved the website in the past 2 years. The customer service via phone is very good. Be sure to check for unnecessary overdraft fees. It is worth the inconvenience of few locations to not have to deal with big banks that support and fund policies that increase global warming.