PHH Mortgage in Mount Laurel, NJ

I used them because I had a current mortgage with them and no cost out of pocket to refinance. What I "failed" to do was check the reviews online on their current services and quality of such. Obviously I agree with most of them. There is no follow-up, once one does any step, there is no phone call, text or email reflecting the action. I called multiple times trying to get updates and everyone seemed to be on a extended weekend...yes, each time. PLEASE consider other companies before moving forward with this one. I have just under 12 months before I can refinance with a company that does.

I worked for the company over 15 years ago when it was Cendant Mortgage. Their dedication to customer service was second to none. I have 5 mortgages with the company and the servicing is flawless to this day. I refinanced one of my loans 2 years ago, it was so simple, I didn't even need to go to closing - just signed docs that arrived at my house. I know it's not exactly the company it was, and there are rumors it is selling but I am grateful for the time I was with them.

I wanted so badly to avoid giving a bad review, but my husband and I recently tried getting a loan through PHH, for our first home. Our loan officer resigned from his position three days before closing--no exaggeration. He assured everything would be okay. Two weeks later, our case was STILL in underwriting. Needless to say, we and the sellers were at wit's end. Thankfully, my attorney stepped in and recommended another lender. We contacted them and they did everything that PHH took over a month to do, in just a week and we got our loan approved in no time! To say the employees of PHH are incompetent is an understatement. Avoid at all costs!! I wouldn't want anyone to go through what my husband and I did!!

PHH held my mortgage for 10 years. I recently refinanced to lock in low interest rates. All I can say is that when you are an existing customer, they are fine because all you are doing is sending them money and you don't need to interact with them. But, when it comes to refinancing and going through this process, this company is terrible to work with. Incompetent loan processors, inability to actually escalate issues, and a customer service that doesn't know the definition of the two words that make up their role. PHH has not expressed any interest in caring for the people they do business with. Please refinance with a local bank and ask that it not be sold to PHH to service.

As an employee, I guess I am one of the few that didn't have a problem with the company. Sure the benefits weren't the greatest, but the problems here as an employee are no different than working for any other company. Some people get too emotionally invested that if and when the market changes, resulting in layoffs, their feelings get hurt and they trash the organization. Sometimes, it's simply business. As a customer, they definitely aren't the best at customer service. There have been a few times where I've called in and had to deal with someone overseas. But, it's hard to fault the company for this as outsourcing labor is common practice due to it being much cheaper. I don't see this changing any time soon.