Wells Fargo Bank in Guttenberg, NJ

Goood

Good service

Awesome

The worst. Customer service is non existent. I think they fired the security guard that oversaw the parking lot. People are double-parkedand you can't get to the drive thru. This is a security concern. Anyone can attempt anything. Thus is only at this branch. I've gone to the other WF branches and is fine.

This bank, and I assure you it is not just exclusive to this Wells Fargo location, was horrendous. Absolutely awful customer service and overall experience. None of these branches are well versed on the overall policy of the bank, and as a result they make it impossible for me to do business. The banker I spoke with, AURA RODRIGUEZ, was one of the rudest people I have ever encountered. I was explaining to her that I wanted to add someone who was in their local Wells Fargo branch to an account. She told me this couldn't be done because we weren't physically together. I have done this multiple times and it has never been an issue. After I disagreed with her she became furious, told me to stop "giving her attitude", berated and yelled at me in the bank, and was extremely rude and unprofessional. It was disgusting and classes. I highly recommend that no one works with this "business specialist" AURA RODRIGUEZ. Very uneducated and rude woman. Wells Fargo has lost my business after today....