Pinnacle Federal Credit Union in Edison, NJ

The worst bank I have ever dealt with

I am completely disappointed. I cannot get through to customer service and have been trying for days to make a car payment. Online, website, and phone.... nothing

Worst financial institution ever! Their rates as a credit union is higher than online banks, why would anyone would borrow or save with a credit union that has very few branches and options, while online banks have more ways to access your money, and better customer service, with better rates?! Also they have what they call dormancy fees, leave your money there for a year, and without notifying you they will steal a part or all of it and close your account due to inactivity! Again online financial institution doesn't have this silly thing. Stay away from them. Let alone that updating your personal information such as address change, is impossible to be done online, you have to go to a branch to do such a simple thing, even though you can log in to your account with your password. You still can not do it online.

Cannot get through to them with help on an auto loan after receiving this bank letter. Been calling for 3 days straight. No customer service whatsoever! Even letter does not include ext number as asked me to call. I can not reach them. Terrible! !!!

The representatives were very helpful, I was in the process of purchasing a car and I could not get the dealer to give me the carfax. I explained this to the representative and she provided me with the carfax on the spot. Her help kept me from wasting my time and making a big mistake.