TD Bank in City of Orange, NJ

The tellers are ghetto and rude! I really like Lynn which is the the only reason I gave them four stars

I contacted the branch requesting USD-CAD exchange rate. The first time the lady said she is with a costumer and asked me to call in 10 min. The second time she put me on hold for more than 1o minutes and never come back. I called again for the third time and the lady got my number and said she will call me in 5-7 minutes. Not surprising, she never called. It was frustrating and I felt humiliated. I am going to call the customer service and file a complaint.

Kandi is the only person worth mentioning. Great empathy and patience. Unfortunately the management has an apathetic attitude in an unwillingness to follow through on customers concerns. Walking into the branch, you have to get someone's attention or interrupt them with a customer in order to get any service. No organization, sense of urgency or appreciation of customers time.

The tellers AND the "supervisor" there are so rude. They are in no way there to help. I tried to get an insufficient funds fee waived because 1. it was not my fault that the fee was charged and 2. I have NEVER over drafted before in my entire time banking with TD. They told me that they DO NOT WAIVE ANY FEES UNDER ANY CIRCUMSTANCES. my response was "wow, customer service sure isn't what it used to be" and for that I got hung up on. Called the 888 customer service number and the representative waived my fee NO PROBLEM AT ALL. This branch needs to get with it.

The worst banking experience. Teller was Very rude and unprofessional. I would NEVER go back again.