Cheshire County Federal Credit Union in Keene, NH

This Bank shut down for their computer updates with a paper Notice on the front door. Sorry for the inconvenience??? You should be doing this during your closed hours, seeing that there is no other way to withdrawal MY money that you hold. I cannot go food shopping, I cannot get gas, I cannot get school supplies... THIS is what you're calling an inconvenience? I'm screwed now! Thanks for the Notice that I never noticed yesterday being there in person, no one even told me verbally what the plan was! Inconvenience is not going hungry & being stuck at home with 4 kids & no money! I'm done! Good day.

I have been a customer for many years. The service has always been great and the ladies at the desk know my name, although I rarely go in. They make banking easy.

If other banks operated like this one, they might have competition. My Mom has an account with another institution here in Keene. They have lost valuable documents, they will not cash any of her checks, claiming she does not have an account when in fact she has proof. This institution has been extremely accommodating to my Mom and my family and myself. They are the example of customer service and banking. There is no other banking institution in the city of Keene that matches their level of professionalism and candor. I salute Linda, Cathy, Stacey, Mary, Kurt and Gina whom we miss a lot; for all that they have done.

Quick, courteous, and wonderful to work with! They always remember you when you walk in! Highly recommended.

Only gave 1 star because I had to, to be able to say that this is one of the WORST banks/credit unions I have ever had! Be sure to watch your transactions here, as when checking mine I noticed I had a transaction charge me 3 times, and when calling the bank the lady was very rude to me (and is every single time I call) and said they were aware and were trying to resolve it. Its understandable that things Unfortuently happen, but being a week from Christmas, and it happening to so many people (she said over 100) you think they would call their customers or send out a letter explaining? NOPE! When I asked the manager why, she said "in all honesty, we just got so many calls from customers asking why, that we didn't have time to call anyone or send out notices. Seriously?! Also, if you lose your card, there's no number to call! U have to wait until open hours. Worst bank ever! And the manager or whoever she is that sits in the office is the rudest lady ever, and even after explaining all of this to her, they did not apologize ONCE! Nothing but problems since day 1. When I first opened my account, I didn't receive a debit card for a month!! I called once a week looking for it, the rude lady pretty much told me to stop calling and that I needed to be patient and that it would he coming in the mail . finally I had to go to cash a check, and asked again while I was in there and the girl says "out yes its right here with your checks! They have been here for awhile". Really?!?! If your looking for a good bank or credit union, Savings Bank Of Walpole or Service Credit Union are the best in the area! This credit union has no clue what they are doing and worst customer service ever!