Bank of America Financial Center in Southern Pines, NC

The ATM machine outside of this bank is ALWAYS broken. It seems like every time I go by there's something different going on with it that won't let me complete my business. Sometimes it's shut down completely, others it won't let you make a withdraw, and more often than not, it won't accept a cash deposit. I can't get by the bank before 5:00 PM because of my commute, so having a working ATM is essential.

I have used this bank three times and lost $110 in the process. Any time I withdraw cash is not a problem; however, once I deposited a substantial amount in $100s and $50s (less than 40 bills) and I ended up losing $100 in the process. The second time I went inside to make a deposit that required the teller to give me cash back from what I had given to her and deposit that amount into another account. At the end of the transaction, she says that she gave me the cash back but I was unable to locate it. I will not go to this bank any longer. I don't think I can afford to lose anymore money like this.

So glad I do not have an account here. Come out of my way to this bank and was treated very poorly. Teller standing with her back to customers talking. Then when she approached she was very rude. Treated me like I was beneath her. All I was doing was cashing an insurance check to get my car fixed. Will also be filing a complaint with corporate.