Summit Credit Union in Raleigh, NC

Confused tellers but great loans etc

Good rates, though it takes them forever to return a phone call, the MOST inconvenient hours, and location(s) of ANY credit union I've ever been a member of. Certainly they could be open a couple hours on a Saturday. They will hold EVERY check no matter who it's from, US Treasury? No problem, four day hold!

I've had great service with this branch since joining last year. Very pleased with the people who greet me and have "taken care of my money"! :-)

I have been a member since 2008. I am shocked by some of the negative reviews stating bad or impersonal service. I was almost always greeted by name and all phone calls were returned promptly. Loans were processed quickly and diligently. Tellers are friendly, knowledgeable, and personable. Summit offers great rates and they were integral in helping me build up my credit. My only complaint is that there are very few office locations.

After 86 days, I am finally going to be able to close on a simple refinance through Summit, not before adding an extra $600 to the loan to extend my rate (which was never discussed with me), of course. Coming from someone who works in customer service, I can say without equivocation that, while facilitating the largest financial transaction I will ever make, Summit dropped the ball. They continue to blame my attorney's office for failing to get my title work completed in a timely manner, which still only accounts for ~2 weeks worth of "delay". It took my attorney's office four weeks instead of two. What was going on the other 72 days, you may ask? I am still wondering that myself. After turning in my application on 11/7/16, I didn't hear from my loan officer for over a month. After calling repeatedly and leaving two voicemails, I finally received a call back with information that there were a couple of forms in my packet which still needed to be signed. These were signed and returned on the same day that they were requested. It also took a week from the time my appraisal was sent to the loan officer to the time she actually got the ball rolling on the title work. (From 11/28-12/2) Following our conversation on 12/14/16 regarding the documents which needed to be signed, I did not hear from her again until 1/4/17, at which point some additional paperwork was requested and completed same-day. Since then it has been one thing after another. After contacting her manager directly, I began receiving more regular contact. Fast forward to 1/27, and a new $600 "QRL Rate Lock Extension Fee" shows up on my loan documents. I have completed and returned all requested paperwork within the same business day, but I am still being punished. I don't usually write these kinds of reviews unless I have experienced especially sub-par service, but this has been one of the most challenging banking/property purchasing experiences I have endured.