Wells Fargo Bank in Pinehurst, NC

Great location, paperless deposit, state of the art equipment.

The personal bankers at this location are simply a waste of time. I applied for a home equity loan five and a half weeks ago. When I filed I was told that it would take 3 hours to submit the form then she would call me. 3 weeks later I called figuring she had forgotten. Her response? "I told you it would take awhile". She had handed the loan off to another personal banker at this location. This lady was on vacation so I was told she would call me back on Monday. After 2 weeks, without receiving a call, I called again. This time I was told the account was showing "pending". She would call the underwriter and call me right back. 3 days later I called a different branch. This time I was told the application was "withdrawn". This banker called the underwriter and found that the original application was not filed properly and when I called Friday the other branch withdrew the application and had not filed an amended application. Again, I never received a call from them. My advice, avoid this place like the plague! I have been a Wells Fargo customer for 9+ years. This is by far the worst customer experience I have ever had with this company. No excuse!

I was advised that they were not obligated to cash a cashier's check for me buy if I opened a new account they would cash it for me. They advised it's a case by case basis, seems to be a ploy to get you to invest more.

Great service at a location that is not so busy they don't greet you by name. Elaine Rios has been a helpful resource when I need anything at this location