Ace Motor Acceptance Corp in Matthews, NC

I called today to make a payment on my car, the guy who answered the phone was extremely rude to me. Yes, I did get rude back, but when you call a place and ask questions about a payment, and then there is an issue, so you ask about it and he rudely replies what do you want me to do about it. Excuse me..Horrible customer service horrible. I can not wait till I don't have to deal with them anymore. However, on a positive note I will give: Mr.Bennett Customer Service Representative Ace Motor Acceptance A good review. He is extremely professional and very helpful. I have spoke with him several times , and each time is pleasant and professional . My original review was done on past calls that were very unprofessional so I can not give all the representatives all good reviews, as well as this company.

This company email me every week about no insurance I have never had a lapse in coverage . Really need to update your records better this has been going for about 6 month I'm sick of this company stop emailing me every week about the same thing I send the info to your company my insurance company send the same info over over and over and over again stop email me. I not response any more. Update records and stop hassling people

I absolutely can not trust this company. The reps are totally unprofessional and seem to lack knowledge of their jobs. This is the second time they have taken double payments from me and overdraft my account then told me I had to wait 5 days to get it back. This left me responsible for overdrafts and a overdrawn account. I also get annoying calls before my bill is even late and I'm always on time for my payment.

I have no idea what this company does or who they are, but I don't have an account with them and they stole $500 off my debit card. I discovered this after checking my card statements 3 days later. I have never called or even heard of this company.I am a single parent and I have two young children to take care of I can't afford for anybody to be stealing money from me. I NEED ANSWERS AND MY MONEY BACK!!!

personally i have never had a bad experience with ace motors everyone i have spoken to was very friendly and very knowledgeable about my account. i have gotten those phone calls as well but it was because i was late with my payments but when i pay it the calls stop im personally am happy with ace motors i will continue to business with them and i would recommend them to my friends and family