Fifth Third Bank & ATM in Maiden, NC

Lacking is customer service skills. Employees standing around while customers wait entirely way too long because only one teller is working. And they take too much time to come up with solutions to problems and keep their customers waiting. Unacceptable.

HORRIBLE CUSTOMER SERVICE! I came in to deposit a fairly large check and they refused to do so until they verified the funds. I waited for about 10 minutes while the lady that was supposed to be working on this helped someone else.. seriously?! And when i came back up to her when she finished helping someone else to see if there was anything I could do to help, she gave me this look like "why are you talking to me." So I asked to speak with the manager who told me that she could not deposit the check because I didn't have enough money in my account to make it "good." Really? I even told them I didn't need the money right away and if they needed to put a hold on my account until it went through that was fine, but they still said NO. I have deposited similar checks into my PNC account for years without any issues. These people made me feel like i was some sort of criminal that forged the check or something. I will be closing my account. You do not treat customers, especially those about to put a lot of money into your bank like this.

Over all customer service is great, they are all always so very kind and also very hard working. Never have to wait long at all to talk to someone or a clerk to handle my transactions, online banking is phenomenal! However the promotion they ran for a $150.00 for opening an account, having a direct deposit, and 3 online bill pays well never got my promotion money even though I did my part. Because a check in sent from my online banking didn't get cashed and wasent taken out of my account. Not very enthused at the fact I get denied even though I met all the requirements! The person receiving the check was a former employee of the fifth third bank (location disclosed) thought that the check was cashed into their account but possibly forgot was dumb founded to know that even though I DID what I was SUPPOSE to do I'm out a $150.00, I was told by a previous teller than the last I spoke with, whom was very helpful and seem to be doing everything in his power to help however before him I was told that all my requirements were met that it could take up to 6 weeks to get the money well I waited and waited and never saw it still to this day I opened and completed the requirements in October I believe when the promotion ran. Hard times rolled upon me and I remembered I had never got the money! Which could have and be very hekpful. So yes there is a lot to be improved but however still a very good bank to have an account with! Also android pay doesn't seem to be available with fifth third bank, always says that this bank doesn't support it yet which is inconvenient, esp when technology and cell phones are with us everywhere we go. A virtual wallet if you will. Work on those few factors and this bank could be the BEST!