Wells Fargo Bank in Jacksonville, NC

Awesome bank, great customer service.

Poor customer service from the account specialist at this location. I came in to close one of my accounts which was only being used for a rental property. The lady that helped me not only failed to ask for identification, she didn't even bother to ask to why I wanted to close the account that had been open since 1996. To expedite the process and get me out of the door, she filled out the appropriate form for me to take to the teller. On the form, I noticed she had written my mother's name (an authorized user on my account) on the form. I had to bring to her attention that the name was incorrect and at that point she asked to verify my ID. Wow! I was about to withdraw funds and close an account! That does not make me feel good about banking with Wells Fargo.