First Legacy Community Credit Union in Gastonia, NC

I have no problem opening a bank account. I didn't call, I just went there about an hours after they opened. I will say, the place was empty. Two tellers where at the window. Ok. When I walked in, one teller was on her headset laughing and clapping her hands. When I walked up to her window, she said, "oh, sir someone will be with you in a minute. Can you back up to the sign?" I turned around and d*mn near walked out but I thought about the real reason I came down there. It wasn't for this lady. As the urge pounded m, the other teller called me over, helped me out, and didn't skip a beat. SHE is the reason I give 4 starts.

The worst bank ever... Should be shut down until their policies and service is brought up to speed. I think bc a bank is black owned and predominately black area, that does not mean the standards should be low. That does not mean you treat customers without good service. They have some of the most hood mentality ways of providing service. They are slow with everything and only offer excuses vs resolutions.

I called this bank to inquire about opening new accts. I chose speak to a person by choosing prompt 0. The response was "no one is able to take your call right know, please leave message after tone. After that it says voice mailbox is full. If they can't manage to achieve simple things like answer their phones or clear out their voice mailbox, should we trust them with our money? I think not.

This is an awesome place , the employees here are all friendly and professional , I would not change for any other bank !

Excellent service and wonderful staff. Down-to-Earth representatives with a passion for assisting in the best way possible. Family oriented and a more "human" approach to financial experiences.