Wyndham Capital Mortgage Inc in Charlotte, NC

Wyndham provides excellent service and the best price! Highly recommended. I started my search for a company to refinance my mortgage with Lending Tree. It doesn’t work exactly as advertised, but acts more like a lead-referral service and put me in touch with various lenders who would be a good match. I spoke to 5 potential lenders in all, three from Lending Tree, plus my current mortgage company and the bank where I have my checking account. They each had varying approaches but Wyndham got my business. The big banks were too slow or too expensive. One was able to make me an immediate offer, but when I later compared it to Wyndham, the closing costs were over $4,000 more! One wanted me to get an appraisal before they would talk numbers with me. Of the smaller companies Lending Tree put me in touch with, one took my info but determined they couldn’t help me – kudos for not wasting my time. One of them used hard sell techniques – they had limited time offers, would put nothing in writing, wanted to speak to my wife and I at the same time, and then get us both on a call with his manager (aka the Closer). Sound familiar? All of these lenders ran my credit before talking numbers. Adam Coleman and Wyndham were unlike all of the above. Adam was able to talk specific numbers with me on the first call, took my word on what my credit score was (they did later run my credit but not until much later in the process after I had committed to them), treated me ethically and were very professional. As good lenders do, Adam acted much more like a consultant than a salesperson, advised me on the mortgage landscape and ran many scenarios to get me the best deal possible. The initial call with Adam was significantly more valuable to me than with any other lender. Throughout the process, I felt all of Wyndham’s operation was designed to make best use of my time. I am an analytical person and had a lot of questions for Adam, and all of them were answered promptly, in detail, and in writing. (It’s always a red flag with a company when they refuse to put their answers in writing and will only call you with updates). Working often via email also allowed me to keep productive at work and did not mean I was on the phone all the time with this personal project. Once Adam and I had worked out the plan, I took his proposal and shopped it to several other banks – none of them were able to beat Wyndham’s closing costs (for the same loan amount, interest rate and term). I believe Wyndham’s smaller size and specialization compared to the big banks allow them to close loans with lower overheads and hence lower fees to the consumer. As an IT professional, I also have to comment on Wyndham’s IT. It’s clearly a differentiator for them and allowed those first consultative conversations to be a lot more productive than with other companies. Additionally, once we’d decided on how to move forward, they have a portal on their website that allows you to upload documents, sign electronically, and always get a view of where your mortgage is in the process. Since I travel for work, it was simple for my wife and me to sign documents while in separate locations. (Just a note that some of the lesser used forms still needed physical signatures and scanning, the portal didn’t always indicate the right documents needed, and the volume of automated emails did get confused with the actual emails from Adam (and his processor Erin) that I needed to pay attention to). In summary, Wyndham were smarter, faster and cheaper than their competition and worked hard to get me the best deal possible. I wouldn’t hesitate to use them again.

Working with Wyndham Capital as a first time home buyer was an incredibly positive experience. My girlfriend and I worked with Kara Whitman during the process and she did a fantastic job. Kara was incredibly accessible at what seemed like all hours of the day. She was easily reachable via email and phone and answered any questions we had promptly and fully. In the beginning my girlfriend and I were worried about being first time buyers as we did not know what to expect, however, Kara eased any concerns we had and made the whole process seem so simple and quick. All said and done it took us about a month to close on our first house, and we are incredibly thankful to have had Kara and Wyndham Capital in our corner. I would highly recommend working with Wyndham Capital and Kara Whitman as a first time buyer, or as a current home owner looking to buy or sell.

Thank you so much Nicole and Danielle you guys are awesome! As first time home buyers we had so many questions and your team was always patient, courteous and professional. While shopping around for a mortgage we considered other lenders but none made us feel like valued customers. With Wyndham we never felt pressured or as if our questions were trivial. Our friends and family are also impressed with how easy this whole process has been for us. I am proud to say the team at Wyndham Capital Mortgage provided us with exceptional service and made our first home purchase a pleasant experience.

Emma was really an exceptional agent. We were so impressed with her professionalism, upbeat attitude, and her knowledge and insight into the mortgage and refinancing industry. She listened to our ultimate end goals, creating a personal refinancing package that suited our financial needs. I spoke with a few other agents at different (large, known) companies, and no one else had presented the same options. Emma was great at explaining the whole process, the numbers, the rates, closing costs, etc. She even made sure we were aware of who exactly was contacting us and why. It made the process, that usually is intimidating, rather painless. Overall I would not hesitate to recommend Emma. She is an excellent agent!

I had an excellent experience with my home refinance through Wyndham and loan officer Mark Taylor. Mark was friendly and professional, guiding me through the process with often updates. The rates were fair and Mark helped me achieve the goals of my refinance. You'll have to supply plenty of information, but that's expected and I didn't find the process overly burdensome. The portal they use to load documents is convenient and easy to use. The approval process and scheduling my close moved quickly. The only delay was caused by an issue with my appraisal, no fault of Wyndham's, but Wyndham helped me in resolving the issue and moving my loan forward. I would recommend Wyndham and Mark Taylor to anyone and won't hesitate to use them in the future.