Resident Research LLC in Charlotte, NC

Our property management company has used the services of Resident Research for close to 4 years. The screen system is online and super easy to use. We even signed up for their feature where we can have our tenant apply online to rent and once they submit and pay their application fee the information is sent to Resident Research and they automatically run the credit, background report, etc. They then send us a nice organized report that we are able to provide to our property owners to make a decision as to whether to rent to that person or not. Once we have narrowed down a candidate, Resident Research will even do a rental verification and employment verification for us. Resident Research does the leg work for us so screening prospective tenants is something we don't have to work any more. I would highly recommend checking out Resident Reseach, you'lll be glad you did.

Bad experience with this company. When I reversed my payment ($60) with the bank, Resident Research pursued with their collection agency with erroneous fees totaling ($105). Finally during BBB complaint they informed me that "we[Resident Research] receive payments on behalf of the property management company you applied with all monies due are owed to that company." If monies are due to another entity, then why is Resident Research getting involved in collection?

They provided inaccurate information about me as well. Thankfully I was able to clear the issue. However, providing erroneous info isn't helpful to potential tenants.

Our Property Management firm has been using Resident Research for 5 years. Their support is timely, their product is flawless. They make it real easy for our tenant prospects to apply with online applications and the ability to accept credit cards

Resident Research company needs to update their records. They are reporting old information for tenants background checks. I called to tell them the information was incorrect instead of fixing them, Kirsten who stated she was the manager hung up on me. They blame applicants as they are the cause of inaccurate information. Resident Research is a company that uses Jim Crow law to keep minorities out of white neighborhoods. Background Checks and Credit Reports from Resident Research should be reviewed since they are not using proper databases. Please by advised that there are reports against them with the Better Business Beau and The Fair Housing Act (Title VIII of the Civil Rights Act of 1968)