First Legacy Federal CU in Charlotte, NC

Does anyone EVER answer the phone here? My God! I moved & they forgot the Apartment # off my address, so I hadn't received my new debit card with the chip in it. When I finally went back to the Credit Union, they gave me a stack of my mail from them. I am STILL receiving mail from someone else who banks from them, & I told them about this. & I still get her mail. She gets large envelopes from them as well, so I'm SURE they are very important papers. I tried to leave this bank last year, & they charge you to leave. I am just through! I would tell you my name, but anyone could just go to the bank & say anyone's name & get their money out. So you make your decision from this review! ✌

They made me feel like they knew me for years accepted me without judgment and was very patient while I was indecisive. Yet and still they made it happen and I left happy.

Only reason they don't get a 4th or 5th star is because the NEVER answer the phone and they don't have a notary on sight

I have no problem opening a bank account (Gastonia Branch). I didn't call, I just went there about an hours after they opened. I will say, the place was empty. Two tellers where at the window. Ok. When I walked in, one teller was on her headset laughing and clapping her hands. When I walked up to her window, she said, "oh, sir someone will be with you in a minute. Can you back up to the sign?" I turned around and d*mn near walked out but I thought about the real reason I came down there. It wasn't for this lady. As the urge pounded m, the other teller called me over, helped me out, and didn't skip a beat. SHE is the reason I give 4 starts.

I have been a member with this credit union for several years. Everyone that I have ever encountered has been very nice and professional. The main issue I have, along with several others...THEY DO NOT ANSWER THE PHONES AND THEY DO NOT RESPOND TO EMAILS. It is also very unfortunate that if you have a VISA Debit card, you can not use it to rent a car. Lastly, please understand that if you deposit a check over a certain amount, it will be held for 7 days. This is beyond ridiculous. They will not release one penny to you, even if you have money to cover what you have requested from your deposit that is already physically in your account. If you are a new customer or have had issues with NSFs or other issues that you personally have caused to cost the bank money, you may want to put a hold on the check, but if you are a long standing customer, have direct deposit, and have not had these types of issues, you should be allowed to keep at least $100 a $5000 deposit if you want to (just an example). Needless to say, I must get another account along with this one because there are way too many limitations to being an account holder that are not with other banking institutions. I will remain a member because there are many pros to banking with First Legacy but a 7-day hold on a check is not one of them.