I purchased a shot gun online from Richies shipped to my local FFL dealer. When it arrived it was the wrong gun. I contacted them and they arranged to have the first gun shipped back at their cost and shipped the correct one the next day. It arrived in a timely manner. My only suggestion is communication both by e-mail and on the phone. It seemed difficult to get information and/or a status of the resolution. Ultimately they took care of the problem quickly and I am satisfied. Hope they tweak their communication skills as this was the best price I found on the web.
Joey Walls | 2017-02-05 03:45:56
I have always had a good experience when coming to this store. Very clean, organized, and a wide variety of items with good pricing. Have made many repeat trips, all on the same level.
Sue M | 2017-01-04 15:47:33
Horrible service. When employees and their family are giving 5 star reviews to make up for the bad ones you know there is a problem. Instead of fixing it they just cover it up. Courtney Bowers, one person leaving a 5 star review, is the owners wife and an employee. They regularly do this. When they had bad Facebook reviews they flooded it with 5 star reviews from employees. Even the employees kids were in on it. Shady operation.
Stuart Case | 2017-02-11 21:08:46
I find this pawn shop to be helpful. We borrowed money when in a pinch. I got more than I was expecting for my items. Another store down the street offered much less. Thanks again!
damien santiago | 2017-03-23 00:07:13
This pawn shop offered me much more than 2 other local stores on the same item. I was needing to sell a item and i got the best offer here. I was kind of leary based on some reviews, but i had nothing but good service.