Keesler Federal Credit Union Ocean Springs Branch in Ocean Springs, MS

Very friendly, very helping.

We had a terrible experience with KFCU from the beginning. When we tried to open our accounts, the associate was not knowledgeable on all of the products and services offered. After we opened the accounts, we learned of some "limitations" of the services that the associate didn't tell us about. The customer service rep I spoke to on the phone today was rude and not helpful. We are closing our accounts and switching banks. This place is not worth the trouble.

One month I was missing about $400 from my checking account. I tried and tried to balance the checkbook but could not find the error, so I figured I'd just made a huge mistake somewhere. The next month I again was missing $400, I tried to balance my check book again but could not find the error. I called KFCU and the woman I spoke to said to me, "We don't balance people's checkbooks for them." This was said in a very unfriendly tone. So, Monday morning I went to BankCorp South and opened an account and then to Finance to get my money sent to the new account. The I related the reason for the move to the Sgt that I was dealing with at the Finance Center at Keesler. She said to me that this was not the first time she had heard of this happening. I never recovered my money and to this day am not sure what happened. It would have been nice if KFCU had helped me, but I guess that would be to much work for them.

A decent Keesler branch. Free Wi-Fi for members that works well. With all bank services available.

This branch always has friendly staff working. Most of the time, during peak customer flows, they have enough staff working to not have long wait times. The staff is usually knowledgeable and quick to help.