Magnolia Federal Credit Union in Jackson, MS

There are no direct lines to a specific branch. Calling the main number (only number) sends me to someone's personal voicemail. I dont know how to feel about this bank, and that's a problem for me.

It is so sad that I am a hard working person and this facility makes money off people for a dime or penny. Customer service is bad. I went to withdraw from my savings account and it stated I did not have any money in it. So it let me get the amount out of my checking because I knew there was money. I looked at my account and it stated I was 209.00 negative in my checking. I went to my account on line and there was money in my savings. I then withdrew the amount and put it back in my checking which in turn still had me 36.00 negative. I used my card and had money at the time of the transactions but was still charged 30.00 for a 5 dollar and something transaction and another 30.00 for a 40.00 gas transaction. It appears that the bank has no understanding of their customers. I have loans and never had that problem with their customer service. Most banks and credit unions have an understanding of their customers. I never call or try to ask for credit it I was wrong. If this happens with everyone the credit union is making a killing. I know customers that have been charged 30.00 for less than a dollar. This is not fair treatment to their customers.

This credit union could care less about it's members. What is sad is that they used to have loan officers and other personnel who truly cared and took care of members. I have been with this credit union for 7 years and have always been able to get loans or other services with no problems. The past couple of years, every loan request I have sent is has been denied. I have been an excellent member who always pays loans and my credit cards off early. I don't know what has happened to this once great place, but it's at the bott5of the barrel now. Horrible customer service, uncaring management and loan officers and just an overall condescending attitude from many who work there. I will be taking my business elsewhere as soon as I pay off my credit card. I would NEVER recommend this awful place to anyone!

The worst experience ever. I have called several times about a transfer that took place from an automatic draft that they should have stopped 2 weeks prior. I have called several times in the past month and a half and have been passed around like a collection plate at a Baptist church. When I finally talk to someone he says he's not authorized then tells me the person who should handle this is on vacation. where has she been for the past 6wks I've been calling. Wow great service. I use to love this bank made family members join what a disappointment. would not let me give less than 1 star. smh

I opened a business account with the Jackson branch in February and called today to do a transfer going back and fourth with phone representatives, while they're telling me I'm not the primary account holder for my own account. Then stated it was recently changed. Now tell me what type of banking institution is that unsecured to tell me that I'm not the owner of my own account?..I'm truly upset, but if I don't deposit another dime this credit deserves a lawsuit. I have never experienced such carelessness in my life.