BancorpSouth Branch in Horn Lake, MS

Have been banking with this company for more than 15 years. Our personal & business account. Last week my son was involved in a motorcycle accident. He is undergoing numerous surgeries and will be recuperating for an extended time. Meanwhile with no income due to the wreck he was looking forward to getting the insurance check for his vehicle pay off. My husband (who the check was made out to because he is under our policy) went into the Horn Lake Branch. Teller Debbie ( who has always been a bit curt/ if not borderline rude) informed him it would have to be held for 15 days. Now this is a check from Progressive insurance / not just any fly by night company. He came back steaming at how totally unhelpful they seemed to be. I suggested he go try regions bank who he has a small account with that he does some e-bay sales on. Without even a blink they not only cashed it but gave their condolences regarding our sons condition. We have had a few times in the past that Bancorp south has shown us they don't really care about their clients but I have not wanted to go thru the hassle of changing banks. This time I certainly will be closing out anything related to this bank as well as letting ANYONE that asks know to NEVER do business with you !!!!