U.S. Bank Branch in Wentzville, MO

Today i was fraudulently charged a $15.00 preposterous charge. While talking to a banker, Autum at the Wentzville location on 1/23/15 over the telephone around 12:00pm I asked if I transfered money from my savings to checking, would I be charged a withdraw fee of $15.00. She then told me no, so i went forward with the transfer. I then immediately checked my online savings account and I was charged the fee. After calling and speaking to Autumn, she then told me she did not tell me I wouldn't be charged and there was nothing she could do about it. I would of never agreed upon transferring the money if I were going to be charged this. After asking to speak to the manager Ashley, she then said she never heard Autum tell me I would not be charged and she cannot do anything about it. After all of this i proceeded to go into their office to try and clear this up...manager Ashley was ridiculously rude which lead to me closing my accounts with U.S bank. Do not recommended U.S bank ever to anyone!!!!

They said if I had direct deposit of any amount when I opened my account I wouldn't be charged a service fee. I have direct deposit and for the last 2 months I've had a service fee. Think it's about time to find another bank. If they lie to you over a fee imagine what else they'll tell you

Always helpful and efficient.