Vantage Credit Union in St. Louis, MO

I thoroughly enjoyed the customer service I received. I unfortunately forgot her name, nothing short of ABOVE & BEYOND for me.

Vantage Credit Union is the worst credit union I have ever dealt with. We have used Neighbors, Scott Credit Union and First Community Credit Union for loans and banking and never had issues. We had a Visa card thru Vantage and every other bill they would slap on a late payment fee even if the bill was paid a week early. My husband has wasted more time going in and fighting with them about our apparent late payment that even posted on our next bill as early. It is asinine. We have closed our account with them and would never recommend this credit union to anyone. They have wasted our time. Terrible customer service, terrible accounts.

This is such a great branch... small enough to know all the people and yet big enough to get everything you may need done. I moved my investments there from a big brokerage and if you haven't met Hans Smith yet well your loss- on many levels! There is not one thing bad about this branch.

So It's my fault that I fell behind a month and a half. But I set up a payment in full to be taken out on the 16th and told them the money would be there as soon as the bank opened . But they tried to take it out at 8:15 . Banks don't open until 9am . So it didn't go thru . They didn't call me or anything and now my trucks repossessed and it's Saturday morning and they want me to send 2 check stubs and fill out an app . It's going to cost me 1200 by Monday to get my truck . And they repossessed it at 7am Saturday so I couldn't get it taken care of right then because they weren't open yet . Plus the repo guy told me it would be right back it is paid at 9am . Not tri told they credit reolutions guy not ro take it out until 9am . Thanks vantage . Worst bank ever .

I adore their staff. They are always so pleasant.