Wells Fargo Home Mortgage Not A Bank in Saint Robert, MO

Horrible from the beginning of the process to the end. I called all different times of the day and Ina was never in. Left messages with the secretary never got a call back. My loan was time sensitive and still Wells Fargo took there time. In fact the initial application was done and for some reason it took Ina over 4 days to send it up to the underwriter. Customer service unprofessional with a I don't care attitude. NEVER again will I go with Hells ForGo. Ina should be fired she blunder the whole thing. To include screwing us out of 10,000 dolars.

I'd give TEN STARS if I could!!! You will NOT go wrong using them as your mortgage lender. INA and TARA are both extremely patient, informative, and had excellent communication for us & we were needy since this was the first home we've purchased. To prove how amazing they were - we used them to purchase a home in New York instead of using local lenders there. They went out of their way to ensure our loan was processed smoothly and explain things to us in great detail in a way we could understand. They went above and beyond to help us with little issues along the way that our lawyer and real estate agent should have been taking care of!!! They have your best interest in mind for sure. They work late when they need to and get things done!! Not sure why the other Google review wasn't good, but don't believe that for one minute - they can't just "screw you out of 10 grand"... That's not how home mortgages work. Wells Fargo doesn't even charge fees besides a credit check & appraisal. Additionally, Ina is incredible & will do anything she can to get the job done. If we had to leave a voice message, phone calls were always returned by end of day or early the next day.