United Consumers Credit Union in Raytown, MO

Attempted to open communications for a HELOC with Kimball Johnson and left a voicemail. Did not receive a return phone call for over a week. I called a second, third and fourth time, requesting anyone other than Kimball or the previous person they had transferred to because NO ONE ANSWERED THEIR PHONES THERE. I was beginning to think it was some shell company for the Mob with no actual employees. I finally spoke with Ronny in the St. Joe branch and she was friendly and helpful, but the lack of offering an online application is a turn-off. I don't want to take off work to submit an application. It's the year 2015, get with the times. Kimball finally called me back after leaving a second message and seemed more than a little disinterested. I had to provide answers to questions he wasn't asking and he lacked any basic customer service skills. Definitely not someone I want to work with OR have managing any part of my finances. I will be taking our business elsewhere for sure.

It's unfortunate that the tellers there are as unconcerned as they are. They make absolutely little to no effort to do anything extra. Tried for the 4th month in a row to make my car payment there (*they are a sister CU to my CU in Lawrence) terrible attitudes, & a different excuse or reason every single time why they can't "post my payment" , I then have to mail it in the end (because the phone pay is $20) Today it was "sorry, can't post your payment ma'am, it looks like your CU has locked your account. Came home, called my CU..... nope. No lock. She says "there isn't any reason she shouldn't be able to do it???" I'm over it. I had considered opening an account there just so I could make payments easier. You expect funky attitudes from young people maybe cooking fries! But a grown woman in an air conditioned environment protected behind glass!? I won't result to name calling and insults. They have to live with themselves, not me.. .

I use this location as a shared branch, considering opening an account here soon. Great customer service, love the video teller service. Saturday hour are so convenient!

Switched to United Consumers Credit Union several years back from Bank of America. Best switch I could have made. I have not come across a single person I have not liked and who didn't do there best to help me from either branch I have been to. Sue Manley is absolutely amazing and I would and do refer her to anyone. This place helped me get a car loan when no one else would and they are now helping me purchase my first home.

Not sure why but they're rude in there. The main campus on 23rd Street is where I'd go if I can help it.