First Federal Bank FSB in Kansas City, MO

They'll only return calls if you're rich. They don't want to talk to poor people. They charge you for depositing coins over $30.00. I cannot wait to leave this bank. Just waiting for transactions to finish. I've been with them since about 2000. The service has gone down the tubes at the BLUE RIDGE location. Mr. Mann wasn't any better. He may act happy---but he doesn't know how to treat people. Neither does Mr. Harold at BLUE RIDGE!

Ok I guess. Been with them for 10 years. I had only one issue , which was solved. For basic banking there ok.

Don't ever use your First Federal Bank debit card to purchase anything online! I used mine to purchase 3 bottles of moisturizer for around $24 and the company sent me 6 bottles of cleanser. The package came from a different name, address and city than the one I was told it was coming from on the website and it was mailed with a different shipping service than I was told it would be. The company's toll free number had been disconnected and they sent me an email saying they refunded my money which was their 6th lie. First Federal said I had to spend another $12 to ship the item back to the company if I wanted to start a dispute against the charge. After being lied to numerous times by that company I decided to cut my losses and just got ripped off for $24 instead of $36. First Federal does NOT protect their customers from theft.

Friendly faces and as Lloyd services have been working for me. I love the app

Absolutely the worst banking experience I've ever had. Drive thru is incredibly slow and the employees are rude to you for wasting your time. I'll be taking my business elsewhere so maybe I can get home from work on Fridays before midnight.