United Consumers Credit Union in Independence, MO

Wow what can I say. I had been looking for help to refinance some of my debt. I was so impressed by the staff. They went out of their way to make sure I understood the process and was able to get my financing. I highly recommend them to anybody

I came here because I have a mortgage loan through them. I wanted to get a car loan too and I applied last week. Had to keep calling to get any answers, NO ONE ever answers their phone here!! Finally got ahold of someone else's voicemail and my finance guy FINALLY called me back to let me know I got approved. Why do I have to keep calling for days and reaching out to you before I get an answer? I found a different car that I wanted, I told him I needed to know asap because I wanted to leave town Friday to pick up the car. I called AT LEAST 20 times in 2 days! I kept getting, "sorry, he is busy, I can get you his voicemail" BUT you'll never get a call back. I started calling other loan officers and none of them ever answered or returned my phone calls either. Needless to say I STILL, today, have not gotten a call back and that car is already sold that I wanted. This place has the worst customer service that I have ever dealt with in my life. I also work in sales and loans and every time I have to run someone's credit to let them know if they are approved or not, I ALWAYS call back as soon as I hear anything back and if it's taking longer than expected I at least give them a curtious call and inform them that I'm still waiting or even just a simple email to update them on things. Now I see exactly how it feels to never hear back. It's been 6 days since putting in my application and not ONE phone call on anything!! Do NOT get a loan here, their customer service is crap!

My experience with this place is awful, I never leave reviews ever but I felt the need to now. I have called his place so many times trying to get ahold of someone to talk about my car loan and I get sent to voicemail every single time. I have left voicemails, and I get no response back. It's pretty sad actually. I have even called during non busy hours and still no one is available. I do not recommend this place. I got my loan refinanced and it has been about a month and I've heard nothing back and I can't get ahold of anyone.

Been with this credit Union for over 40 years. Great place to do business. Had several different types of loans and have always been impressed with the service. Staff is very helpful and customer oriented. Highly recommend this place for any financial services.

If I could give no stars I would.terrible customer service.snotty attitudes and no empathy,and I mean no empathy with there customers.as soon as I am capable I am dropping them I rather have no bank then have this one.