American Eagle Credit Union in Florissant, MO

always able to help and answer questions right away

Always great service :) only reason i didn't give them a 5 is because they do rarely answer the phone.

I am at my wits end with this credit union. I have never had this much trouble with any establishment before. Since the beginning I've been having serious issues. I'll just name a few issues. Most recently, I went to this branch to order my debit card after being told numerous times for over a week, by different people, my debit card would be automatically ordered and it wasn't. Once I got to the bank I was told they couldn't issue me a debit card with a chip. I was told on customer service before I went they could. Basically the left hand doesn't know what the right hand is doing. I also ordered checks so I thought. I've been waiting on them for weeks and they never came. I called customer service today and was told by Samantha that the financial advisor at the bank that day didn't order any checks for me. I just don't see how an establishment can drop the ball so many times. I've wasted too much time & gas dealing with this company as a whole. I'm trying my best to not close my account but they are not providing me with any satisfactory service yet. I thought things were getting better so I had my husband open an account. He asked about the $25 for a referral. Customer service told him he had to keep like $115 in his account for like 3 months to qualify. What kind of nonsense is that? You have to jump through so many hoops with this credit union. I have never heard anything so ridiculous as that. The least this horrible credit union could do is issue $25 to each party. With out the customers this bank wouldn't exist and no one working at this credit union would have a job. I personally see they could give a crap less. I don't know if I receive below average service with this credit union because I am African American or not. It's really starting to seem like it. I will not do business with a company that racial profiles. I just don't see how an establishment is allowed to be this unorganized. Most recently we went to the bank today 9/10. We waited for a hour to see a financial advisor. We finally got called to be let down once again and told that there debit card machine has been broke for over a week. Why the hell wouldn't you post that so people wouldn't waste their time. This credit union is so inconsiderate. I'm so sick of this bank I could scream!!!!!