First Community Credit Union in Ellisville, MO

I have been a member of First Community for 3 years and they are great to deal with. My debit card was lost by a waitress last night at restaurant, I called and immediately had the card cancelled with zero problems. This morning I went in and they printed a new card for me on the spot with no charge. Sometimes I wonder if customer service is becoming a lost art, First Community gives me hope that it might not be gone yet.

I have been to this credit union several different times and finally will not return. The bank tellers and drive up service is decent but that's is as far as you should take it. When you walk in you will not be greeted with a smile, in fact I'll be surprised if you're greeted at all. Heaven forbid anyone gets up from their desk. And they will speak loudly to each other about your financial issues in front of people in the lobby. Respond to any questions you have with a snobby attitude and if you want to get anything done you have to set up an appointment for another day if its too close to their closing time, which is 4pm, because I was told they have a life outside of their job. They rather pig out on their free popcorn than treat anyone as a decent human being. When I left I told them to be nicer to the next customer they deal with because it's ridiculous how rude they were and I was told I didn't have to come to this location. So I won't. I will drive 4 miles past this location to a different one and if they are 1/4 as disrespectful as this one I will close my account.

I have had 3 loans through this company and have moved all my other business here. The community at the bank is amazing! Also Meagan ROCKS at this location! Be sure to work with her any chance you get. Thanks team for all your hard work in making money easy to deal with!

I have been with First Community for 36 years. I think they do a great job.

The service is decent but very slow.