U.S. Bank Branch in Monticello, MN

Total Scam

The WORST bank in the world. This bank raised our monthly business Cash Flow Manager interest rate, not because we were late or delinquent in anyway, just because they wanted to. They also put our Cash Flow Manager into Paydown Status because we were at the top of our allotment after transfering to their lower interest Cash Flow Manager from higher Credit Cards. U.S. Bank continues to be unethical. We've always paid on time and always tried to get back to where we were when we were offered the Cash Flow Manager. UNFORTUNATELY, U.S. Bank can "NEVER" do anything to help us out. ADVISE: Do not borrow money from a bank and if you have to, choose Wells Fargo. U.S. Bank has made a TON of money from us but hopefully you will not make the same mistake we have.

Keep calling to get a change order and they haven't answered I started calling at 11 and now it's 12:50 and they still won't answer the phone . And other times I'm there after a day in advance of me calling in my change order I'll get there and it will still take them 30 mins to grab my change order. Other than this bank I've never had a problem with us bank just this one.

Have started 2 applications with 2 different employees who told me they would get back to me within a day. After over a month and at least 4 voicemails nothing has been done with my banking needs. This branch has to be the worst one. They don't even have an atm that takes cash and checks without an envelope. Its 2017. Really?

I always get great service here and the staff is friendly. Best bank out there.