SPIRE Credit Union - Eagan in Eagan, MN

John at Spire has given me great personable service. Spire has wonderful customer service and can get very good rates.

Good location. Nice building.

Very friendly and helpful folks here, they were able to answer all my financial questions and help me save some money - well worth your time to bank at a credit union, if not for all your banking, at least for big things like loans or saving!

Three times you're out. I've never had trouble buying products, but three times now when they needed servicing, I submitted all documents (everything is still paper) with ample time for them to process, and it simply wasn't done. I've got six hours of rigmarole clocked dealing with Spire errors, specifically "lost" signed documents. Though their online banking is adequate, it's not nearly as convenient as commercial banks, and occasionally is frustrating. Transactions often take days to process, the same ones my bank processes immediately. As much as I want to promote the co-op business model, with Spire it's too costly time-wise, and frankly, risky. They're chatty, but when it gets down to doing the business of banking, they bumble. Good intentions only carry you so far. Yes, it's nice to be treated like a person, but when it comes to money, I'd rather be treated like a carefully handled number.

Always great service. Have bought cars and a house with Spire and our primary banking facility. I don't have anything bad to say about such a great establishment.