Affinity Plus Federal Credit Union in Duluth, MN

I have been a customer fo 16 years the service was always good until about 4 yrs ago don't know what happened

They don't answer thier phone!

Very poor customer service. Closing my business and personal accounts here after 6 years. Went in couple weeks ago I was going to open another business account. The gentlemen helping me couldn't set up a business acct so he took all my paperwork and was supposed to have someone call to finish the setup. That call never came. I opened an account somewhere else in less than an hour. Went back to affinity to close my accounts and the same gentleman helped. Never once did he show any remorse for losing my business or even ask/question why I was closing my account when I was just in there to open another the week before. I believe the attitude of the bank shows well thru their employees, they just don't care.

This bank has always taken great care of my accounts. Always super nice and quick.

This location specifically has poor customer service about 6/10 visits. I have had too many issues with credit cards being mailed to the wrong address, and the staff not working well with other issues such as loans, account questions other than balance, and wait time (2 or more tellers on the phone for 10 minutes as 6 people are waiting in line). The banking itself is completely free other than over drafts and such, but has very very little to no interest. No minimum balance for checking, and online banking (could be better) but easy to use.