SPIRE Credit Union - Coon Rapids in Coon Rapids, MN

Quality people, Professional staff

Never busy, very friendly people

I use Spire to make transactions to/from my main credit union (they're an affiliate). The staff seems friendly enough, albeit very straight forward. Not really a "friendly chatty" sort. I'm also part of a credit union down the road who knows me by name and is incredibly friendly (hence the loss of one star).

I use Spire to pay my car loan as they are an affiliate of my own credit union. I've been in to the Coon Rapids office on three separate occasions and on all three occasions I have experienced disappointing customer service. After the first visit I didn't think much of it as perhaps the associate may have been having a bad day. However on my second and third visits I experienced similar disappointing service. On all three visits I have had three different associates. Overall the service has been unfriendly and I left feeling as if perhaps I was not welcome because the branch is an affiliate of my own credit union. Not the welcoming, friendly service that Dan touts in the TV ads. I'm giving this branch one star as it's convenient for me to pay my car loan. After this third disappointing experience I will be setting up auto transfer to pay my car loan so that I don't have to go into the branch. On the same day as my third visit I also visited my non-credit union bank where I experienced stellar customer service which I recognized on my way out by sharing it with the friendly customer service associate who wished me well while I was walking out the door.