U.S. Bank Branch in Burnsville, MN

Awful service this evening. I stopped in to get a medallion signature on a form. First, the teller did not know the difference between a medallion and a notary signature. Fair enough, I think she was new and a lot of people don't know what they are, so I explained the difference. She asked me to have a seat and someone would help me. I waited over 20 minutes and they started locking up. I stopped a banker who asked if I needed help and told her I why I was waiting. She said they need a branch manager to produce the signature and they were out. When I asked if someone could have told me that twenty minutes ago, her response was "Umm, I don't know." I walked to the door and had to be let out by the same person. Not so much as an apology or have a good evening. Whoever the branch manager is, I advise that you train your people. Thanks a lot.

Wors brunch us bank! No service they have 1 employee Only!

Good people and speedy service.

I'd give no star of it let me! 1 teller working the whole inside. I was second on line of eight people. Someone came to help after I had waited probably 20 mins. Alllll I was doing was a straight even amount withdrawal. The teller was making mistakes, then came back and told me my amounts were wrong, I on limited patience, pointed out my addition was correct, teller went back to get my cash and still doing something that took forever. Awful service! Don't bank here if you're thinking about it!

This review is for Personal Banker Joshua: What a polite and professional person this was, quick to help, no side banter to detract from the issues and solutions, and willing to go the extra mile without hesitation. Due to this highly positive, and constructive interaction I decided to not close my account, and feel much better about future interactions. Thank you Joshua!