Citizens Bank in West Bloomfield Township, MI

Very nice and professional people

This is undoubtedly the best bank in the world. And I have been banking for over 40 years. Two Saturdays ago I went to this branch to get a document notarized for a business loan of 150,000 from Bankers Health Care Group. Any other bank officer would have just notarized, but Venassa Yelda, their office manager, said "I know you and your wife as our regular customer for quite a few years, would you mind if I take a look at the rest of your papers." After looking through she asked when did I sign the papers, which had been done on Wednesday. She said today is Saturday and you have still one business day left to cancel the deal. You may or may not want to do it, but our bank can do much better than the rate of 7.99% APR you are getting and your closing costs are way too high. There was no pressure, simple statement of fact, and a genuine desire to help. I cancelled the contract with Bankers Health Care Group in nick of time, and she called her loan manager Anthony and sure enough true to their word they got me the same amount of loan at 4.33% and with hardly a smidgen of origination fee compared to what the other place was charging, and with much greater flexibility in term of years to pay back the loan, with far less paperwork, and in ten days. And Anthony came to my medical office to get whatever paper work he needed from me and for signing of the documents. I cannot thank Vanessa enough for showing true caring and interest in her bank customer, instead of just routinely notarizing a document, and saving me about 15,000 dollars. Now there is your truly great banker. Also, by the way, all the tellers in that branch are always friendly and helpful, efficient and polite, and mindful of your time.