Serra Volvo Cars of Traverse City in Traverse City, MI

I purchased my car through Serra. I don't remember my salesperson's name, but the experience was absolutely amazing. I've been looking high and low for a certain car - which has meant many bad experiences and less than great salesmen. I was thoroughly impressed by the staff at Serra. They never forced a sale. They didn't repeatedly ask questions or harass me. They simply gave me the keys to test drive, asked if I had any questions, and got me in and out the door. I have had the car for five weeks, and small details become more apparent (I bought my car used) - they had put new tires on the car. They'd provided immaculate service records. The oil had been changed, timing belt info was available, you name it. I can't speak highly enough about my experience!

Went there because my car wouldn't start. Customer service representative lied about first thing they tried which was about $50 so I authorized continuing the process with two other parts which ended up costing roughly $1000 including the $50 key. Found out the next day no new key was made and the obd2 port wasn't operational after they serviced my car. They reimbursed me for the key. Some time after I started having electrical issues and breaks in the wiring was found. No electrical issues on the car before this. Called them and they said they needed to see the car but my car would NOT start again and I live in Grand Rapids so I received no help from them after spending close to $1000 for a repair. I know they are at fault and will be contacting an attorney for fraud. Don't go here for anything.

Last two trips to Serra for service was EXECPTIONAL. If you are thinking of getting service if Grand Rapids you can save yourself the disappointment by driving north! I won't go into the whole unsatisfactory experience here but Serra is definitely worth the drive and has secured our loyalty!