Advia Credit Union in Parchment, MI

I'm very irritated with them! Six months ago they tried to charge us for more insurance through them, claiming that we didn't have sufficient coverage, which we did. It took several days, dozens of phone calls later, to get this straightened out. Now, we get the same dang letter again! Another time they're trying to charge us for more insurance! Grrr. I wish we could get our truck payments through a different company. I would never voluntarily chose this place.

Christine Wade is amazing! She helped me when I needed to refinance my car. Everything went wonderful. Thank you.

Their phone system is HORRIBLE! When you call, all you get is a recorded voice and are never able to speak with anyone. They say, "you are number 64 in line and leave a call back number." They finally called back next day, but left no msg. (Was not able to get to phone in time) Happy my CU doesn't handle their business this way.

Phone service bad customers service horrible . At first they called said I owed a payment when they never sent me a bill and if I did not pay immediately I would have late charge. A day later I was able to talk to a person they would wave the late fee and work with me.

I bank here and love it. If you have questions or concerns about your accounts they happily help you. You greeted as you walk in. Line for tellers usually move fast.