Northpointe Motors/Instant Car Credit-Kalkaska in Kalkaska, MI

Went here looking for a car, I ended up not buying from here but not because I wasn't happy. Aaron was absolutely wonderful in helping me and going out of his way to get me in a car. I just happened to find a car at a different dealership, northpointe is great and I plan on looking here for cars again in the future!

Jared took all it took and got me into a great car! He's awesome will come back for my next car. My second experience with him.

I have worked with Jared Ringwald for two purchases now and he is a truly great guy to work with. He has been honest and forthcoming with me. He works very hard to find the right vehicle for your needs/wants/desires. My first car was a 2003 Jeep Grand Cherokee with an interest rate around 18 to 20%. (Not sure exactly which) After two years of on time payments, I was contacted by Boyd Culver who was very helpful at informing me I may be able to trade up and get into something newer because of my low balance. He put me in contact with Jared and we went over what I might be looking for. It took about a week but Jared found the perfect car for me which is a 2015 Chevy Equinox. I was in no rush so I did not mind the time it took and you shouldn't rush into these things anyway. My interest rate is also now 12.5%! How awesome is that?! I know that may be high for some people but that is great for me! I love my new/used car and couldn't have found something better myself. The next time we are ready for a new vehicle, Jared at Northpointe will be our first stop. Thank you Jared and Boyd for what you do. I work in customer service myself so I know the challenge it can sometimes be. Just know you are much appreciated!

I'm a return customer of Jared. I have in total purchased 6 cars from them most of them low end and expect work kinda cars... That being said I purchased another car here recently that should not need work and when I test drove it it made some noise. I thought it was just how the car was well after driving it another day or two I determined there's definitely something wrong called them to see if I could get some help and they told me absolutely not I figured since I'm a loyal return customer and I brag them up to people they might be willing but o well I guess its not there problem now... I took it to a shop where I live that my family has gone to for years and was told the steering gear aka steering rack needs to be replaced and I should not take my kids around in it.

I received an email from Northpointe Motors saying they were interested in buying my car so I set up an appointment to get it appraised last Friday. I took it in and met with Aaron who was very kind and helpful. After he took some pictures and notes he said the buyer would get back to me the next day as I was hoping for a quick turn around. I called back this Wednesday to check on the appraisal since I had yet to hear back and the gentleman apologized and said someone would be calling me later that day. I called back this afternoon because I still hadn't heard from anyone and honestly, it really wasn't that big of a deal and I wasn't upset. Boyd answered the phone and I told him the situation for which he promptly apologized and said he would call me right back with the appraisal. He called back and told me the offer which was the lowest I had received and while I was disappointed I was not upset. I started to let him know that the offer was low but I appreciate it and before I could finish he hung up on me. As I said I wasn't upset however, that was extremely unprofessional. I wouldn't recommend anyone to this place that expects to be treated with respect.