Genisys Credit Union in Grand Blanc, MI

Went to do a credit union to credit union transfer as I have done at many other locations. For some reason this branch can't handle this. Was much happier with my old branch which is now too far away to use.

I agree with Juli Parks. I have been with this credit union for over 30 years. As Grand Blanc CU, they were more than great. As Tripointe, they were pretty good. Not quite as personable but not to bad. As Genisys, I am so disappointed I am moving my funds to another credit union that my friends and family very happy with. The last couple of times I have contacted Genisys, they have been rude and disconnected from real people. Might as well talk to a machine. I would give -1 as a rating, but I had to pick at least 1 star to post my review.

I started an account with Tri-point CU about 15-20 years ago. They were awesome. As soon as Genisys bought them out everything went down hill quick. 1st they have close to half the tellers there on a given day. SO it went from no wait to a 20 min wait. When ever I need to use their ATM I have to hope and pray it is working. I'd say less than 50% of the time their ATM isn't working. Now I have to try and get a hold of them to unlock my online account again, because for some reason last time I told them to; in person I might add since their over the phone service is so phenomenal, sarcasm FYI; they did not unlock it. No surprise on my end. The exact reason why I went to Dort Federal CU and opened an account there. As soon as my last 3 payments on my credit card is done I will close every damn account with this nightmare and run far far away. P.S. Google if you could actually put this at zero or negative stars it would really reflect my rating of them.

Very testy and rude employees especially 98% of your tellers. Ever since Tripointe switched over to Genisys not only has the service gotten much worse but the ATM machine is out of order more than it is actually working. And to the C U Next Tuesday that "helped" us today. Shame on you and your horrible attitude. You should not be in any form of customer service! We WILL be taking our business to Elba.

I've been a member since 2006 when it was TriPointe. I will be finding a different credit union today. There are plenty of options for easier and more convenient banking with less fees. There is no reason to use this credit union.