Lake Michigan Credit Union in Georgetown Township, MI

LMCU, where there can be 5 people waiting in line and 2 people behind the counter more worried about getting their coffee than helping customers. I'll be switching banks tomorrow.

So severely disappointed in this place. Switched to LMCU to refinance a pretty large loan and to get away from the big bank industry as we had been customers for forever. Amy the branch manager was nothing but rude and unprofessional during our conversation today even though LMCU was the one that processed the paperwork for my loan wrong costing me hundreds of dollars in fees that I was told I wouldn't have to pay. However, due to their unwillingness to stand behind their customer after an error that THEY made, I am now forced to pay the fee. This is something that I would expect from a big bank like Chase or Wells Fargo where you are just another account, but not from a credit union let alone Lake Michigan. If this is how they are going to treat their customers, then I will be cancelling my accounts and switching over my loan ASAP. I am absolutely appalled. To hear Amy say "Thank you and have a nice day," in the most sarcastic disrespectful tone after interrupting me and walking away speaks volumes about what they are all about.

Great customer service. Very polite and joyful. Had a problem with an over draft and they fixed the problem. Thanks again

We left the big banks over 2 years ago. Gave half of our business to Lake Michigan as they have multiple locations and great hours. Staff is very friendly and professional.

I have been a satisfied customer with LMCU for years. They have helped me build a strong credit score at an early age. They have all of the perks of a big bank while still being a credit union. The MAX checking program is a great way to have a high interest checking account. If you are staying around the West Michigan area LMCU is a great banking choice.