Frankenmuth Credit Union in Frankenmuth, MI

This bank needs to learn how to be professional, answer phone calls, and get their stuff together before they screw up more people's finances.

I'll keep it brief, just in the last three months alone I've had three major snags. 1. Mailed Debit Card to wrong address (after telling them four times and even coming into two different locations face to face to confirm address change they still botched it). 2. They somehow allowed an ADD insurance company they're on good terms with to charge me quarterly for insurance I wasn't even aware I had. Luckily I was able to catch this after the first two quarterly charges to stop it. Did not receive a refund for backed charges though I requested. 3. Had a simple request of them to not release funds to a charge that was accidentally double charged and they refused. Then proceeded to tell me I'd have to be the middle man between their call center and the other company's call center to start a dialogue via Fax. I requested they reach out for a faxed letterhead and was disrespected by someone at the Frankenmuth location. Credit Union's like to play the role of "small town, we know you" but it's a scam. I've banked with Bank of America, Chase, and Frankenmuth Credit Union. Chase was the lesser of the three evils but there truly is no distinction between Frankenmuth Credit Union and a big bank. This is the type of company that will make you think they're doing everything in your best interest for the sole purpose of profit.

I have had an account here sense I was little and now every time I go in to see someone about a loan or refinancing I'm always getting blown off. I never get a call back about anything, I'm always having to call them to get answers. They barely submit anything when I am there also. Definitely thinking about switching to another credit union/bank. Plus now I'm starting to see a lot of new people, they definitely need to get there stuff together.

Let's get this straight(Frankenmuth Credit union), I am entitled to post. If you block my post again I will report you. My card has been blocked at least 8x this year, embarrassing, as I put 6 figures through your instatution yearly, I will find another credit union whom appreciates me as a customer, and doesn't try to block the truth, not to discourage new customers, shame on your buisness.

An amazing place to credit union. Great people, warm and inviting atmosphere and by far the best credit union around.