Credit Union ONE in Ferndale, MI

I've been away without a computer and just my phone because sometimes this is necessary. Therefore I wanted to make payment over the phone. I'm a member but don't have any accounts besides a HELOC. The experience alone of getting ahold of someone at this credit union is enough for me to never do business with them again. I've been on hold for 32 min and counting. This is completely unacceptable. ....49min and counting ....1hr 1min and counting ....1hr 16min and counting ....1hr 27min and counting App...which absolutely sucks, says customer service is available on Saturdays from 9-1am. Done...this credit union sucks

This is the worst bank experience ever. They took all of my money when I got my check direct deposited and put it on a loan that I have. I told them I would pay for a month or even 2 months but no they took all of my money and said I can't get it back. So I busted my ass at work to have no money for another 2 weeks. Also, 3 different people told me I could get my money out then the teller tells me I can't get it out and they have to take it. They also charge $25 for overdraft or not enough funds every single time. They don't even give a warning for overdraft, I don't check my bank account every day. Also a manager and multiple other people have told me they refunded my money back to my job because the account was closed when my direct deposit came but they didn't refund anything. They don't know what their doing at this bank and their liars. Never using them again.

I had $118 stolen from me, they had no clue what happen and the service when I called to report it was horrible. Just don't do it. Not worth it.

Only gave them one star because zero stars is not an option.. Their App is terrible, so choppy, takes forever to load, minimal bank features.. I usually have a problem with my debt card once a month, just because I bought something not in the city I live but the city right next to me they flag your account and shut your card off.. Oh I hope it is not on a weekend or after 5pm because they have no debt card support outside of 8-4pm M-Fri.. And if your card is flagged you cant even take money out of the ATM if your enter your PIN and everything.. Customer Service is prob a D+ at best usually they blame you for the card issues.. This place sucks I cant wait for my loan to be done so I can shut my account down... DO NOT BECOME A MEMBER.. OUR/Genisys/Michigan First/ all much better Credit Unions

I've taken out a few loans from this location and I have been very satisfied with their service. Friendly management and staff, easy online banking & amazing rates you probably can't beat. If you need a loan, ask for Lamprini Morgan!