Union Home Mortgage East Lansing Branch in East Lansing, MI

Jan Szur with Union Home Mortgage came highly recommended to us and we now know why. She did a fantastic job in helping us secure a loan for our new home and responded to all of our communications almost instantly. If you're shopping for a mortgage, I couldn't recommend Jan enough.

We were referred to this organization by one of my husband's coworkers. We ended up briefly working with John Duke however, our communications with him were not good from the start. Apparently our emails were going in to his spam mail in the beginning so the communications were few. After that was resolved he still offered little guidance to us. We are first time homebuyers and have a lot of questions. We are younger and do not have a large budget amount. I don't know if these factors prevented him from wanting to work with us but we definitely did not mesh well. He kept talking about getting a "gifted" down payment and after telling him several times that this was not an option, he kept suggesting this for us. We also called him at one point to tell him we were thinking about making an offer on a home. He was out of town at this time but we have never heard back from him since. I would think that if my loan officer knew we were thinking about making an offer, he/she would follow up. I want to be clear that this does not mean every officer at this group is this way but we did not have a good experience and we have since decided to go through a different lender. Unfortunately, we will not be recommending this group.

I was referred to Ramona Hall by a realtor, I was pre approved with a pre approval letter to my realtor, made an offer on a home. The offer was accepted, scheduled an inspection which was done, all seemed great. It was approximately a week of work and inspection cost, I called Ramona on another subject during the conversation she was looking at my bank statements and found a problem, this was something that I thought was already looked at prior to an approval letter??? Ramona knew how far we were into the process, this being said she informed me that it wouldn't go through underwriting, we would now have to wait till statements were cleared up, long story short we lost home, lost $400 inspection fee, she admitted this was an oversite on her part but refused to pay for any of the inspection fee, I received a mortgage immediately with dart bank, witch I highly recommend, be very cautious using Ramona Hall with union home mortgage.