Chase Bank in East Grand Rapids, MI

i felt like all they wanted to do was sell me something. Like i have $$$ signs on my forehead....they treated me horrible

I have always received first rate service at this bank. The personal bankers are helpful and friendly, and the manager is too! The only negative I can think of is that sometimes it looks deserted when you walk in, because the tellers are at the counter around the back to the right so they can do double duty at the drive-up window.

My favorite chase branch!

As a small business owner in East Grand Rapids, I expected good customer service from Chase Gaslight. Unfortunately, I was continuously disappointed. First - Chase business banking policies, like very low mobile deposit limits, constant holds on checks from reputable businesses, and irritatingly frequent fraud alerts, are designed to protect their interests rather than improve the customer experience. Second - When their overdraft notification system failed, I unknowingly made 9 small transactions before being alerted to the problem. When asking for a refund of all but the first $35 overdraft fee (the first overdraft was my mistake, the rest were preventable if their system worked) they were very quick to decline citing 'policy' and 'federal regulation'. Chase cares more about their short term gains than about their long term relationships with clients. Goodbye, Chase.