Wexford Community Credit Union in Cadillac, MI

Very slow and not very friendly in Lake City

I e-mailed Wexford Community Credit union to file a complaining about the POORLY TRAINED EMPLOYEES , FOR THE LAST TWO YEARS , I HAVE BEEN DEPOSITING CASH INTO MY ACCOUNT AND OCCASIONALLY A CHECK. WHEN I DEPOSIT MY CASH,I PRESENT MY WEXFORD COUNTY CREDIT UNION MEMBERSHIP CARD (WCCU CARD )AND ASK THEM TO DEPOSIT IT INTO MY ACCOUNT. FOR SOME REASON THAY WANT TO SEE MY DRIVERS LICENSE ALSO. TO PUT CASH INTO MY ACCOUNT ???. I PRESENTED MY WCCU MEMBERSHIP CARD WITH THE CASH TO BE DEPOSITED, SO WHERE DOES MY DRIVERS LICENSE COME INTO PLAY HERE? DO THAY THINK SOMEHOW I AM TRYING TO RIP THEM OFF ??? DO THAY THINK I GO AROUND RANDOMLY DEPOSITING CASH INTO PEOPLES ACCOUNTS??? SO I TOLD THE CASHIER TO PUT A FLAG ON MY ACCOUNT SO IF ANYONE WANTED TO DEPOSIT MONEY IN MY ACCOUNT THAY HAVE MY PERMISSION. OCASIONALY I WILL GET A CALL AT HOME TO VERIFY AMOUNTS DEPOSITED??? AND THEN I AS WELL AS OTHER MEMBERS STARTED RECIEVING MAIL FROM AN INSURANCE COMPANIE SOLICITING ME TROUGH THE WCCU , WELL SO MUCH FOR THE PRIVACY ASPECT WCCU PROMISED. I HAVE AN EMPLOYEE FOR WHOM I GET REIMBURSED FROM BY THE STATE OF MICHIGAN, SO ONCE A MONTH I GET A CHECK FROM THE STATE WITH BOTH OF OUR NAMES ON IT, SO WE BOTH SIGNED IT AND WENT TO LAKE CITY WCC SO SHE COULD CASH IT. ALTHOUGH WE WERE BOTH MEMBERS OF WCC THAY REFUSED TO CASH IT UNLESS I ALOUD THEM TO RUN IT THRUGH MY ACCOUNT??? I REFUSED AND EXPLAINED THAT MY EMPLOYEE WANTED TO CASH IT FROM HER ACCOUNT , AND THAY REFUSED. SO WE WENT TO CADILLAC WCC AND NO PROBLEM SHE WENT IN WITH THE CHECK , CASHED IT,NO PROBLEM. ON THE NEXT DAY LAKE CITY WCC CALLED MY EMPLOYEE AND LEFT A MESAGE, TO APOLOGIZE TO ME ???, SO I E-MAILED THE WCC TO VOICE MY COMPLAINT AND SUGGEST SOME RE-TRAINING AND MANAGEMENT RESPONSIBILITY FOR THE LAKE CITY WCC. RIGHT AFTER THE E-MAIL I GET A CALL,I EXPLAIN THE PROBLEMS THAY HAVE BEEN GIVING ME AND IMEDIATELY THIS GIRL STARTED MAKING EXCUSES AND EVENTUALY BEING A LITTLE SNOT!!! SO I CALLED CADILLAC WCC TO MAKE A COMPLAINT ABOUT THIS NASTY GIRL WHO CALLED ME. SO WHAT IT ALL COMES DOWN TO IS WE HAVE NO RECOURSE AT LAKE CITY WCC BECOUSE THE MANAGER IS ALSO THE VICE PRESIDENT. SO I FOUND MYSELF PEEING UP A ROPE WHEN IT COMES TO LAKE CITY WCC. I AM BACK WITH CHEMICAL BANK OF LAKE CITY, WHERE I DONT GET TREATED WITH IM SORY,S OR EXCUSES FROM INEPT MANAGEMENT. OR ODD CALLS ABOUT

Good experience at both Cadillac and Lake City offices. Pleasant and helpful so far.