BlueOx Credit Union in Battle Creek, MI

Honestly, the telephone service is not good...where are you guys at??? There's nobody to answer the phone for the last 40mins I've tried calling; now I have to drive all the way to the bank for a very minor fix to be done on my a/c...which could've definitely been done over the phone. Ugh

Starting the process of closing all of my accounts tomorrow. Was out of the country and could not withdraw funds. While friendly, the help on the phone never got me anywhere. After nearly $200 of international calls, I finally had to use my credit card to get an advance. It was tough to get anyone on the phone and I was left on hold many times. I am so frustrated with my experience!

I hate calling this cu you can hardly ever reach a live person. You get put into people voicemail box which you never receive a call back. Today I have been calling since 9:30 am and the phone will not ring on my end it dead. I had my husband call and my sister because I thought it was my phone but it's not...the stupid line isn't working. There is no customer service 800 line to call after hours like a bank. I will definitely be convincing my mother to move her account to Huntington National bank...You can get after hour help the website is customer friendly where you can figure things out yourself and if you want to send a check from you account to pay a bill it's not a MISSION IMPOSSIBLE! I hate this CU. You get one star because I guess you're open. Who knows?

I like banking here the people are so nice they help you as fast as they can but don't go through the drive thru it takes 4 time longer than what it takes going inside.

If you're looking for a good local credit union, Blue Ox is pretty darn good. Been a member since I was a kid and they're a great community resource. My only gripe is that its shared branch network is pretty small so if you need to cash checks outside southwest Michigan (say for instance if you're a student at MSU/CMU/UM), you're out of luck. This could be easily solved by improving the mobile app, but I'm still a fan.